New England Fall Protection Package

Cancellation Policy

Scheduling Policy: All services scheduled through our online booking system and are subject to availability shown on the calendar. We offer both individual services and service plans, and customers may only book services applicable to their selected option. Many services use starting prices with optional add-ons to account for size, condition, or scope; the total shown at checkout reflects the information provided at booking and may be adjusted if actual conditions differ significantly, with any changes communicated before work begins Appointment times include a reasonable arrival window and may be affected by weather, traffic, or prior jobs. Customers are responsible for providing accurate details, ensuring safe access to the service area, securing pets, and supplying water or power if required. Cancellations or rescheduling must be made at least 24 hours in advance; late cancellations or no-shows may result in 10% of the service cost fee, forfeited deposits, or loss of a plan visit. Weather- or safety-related delays may result in rescheduling without penalty. We reserve the right to refuse or discontinue service due to unsafe conditions, misrepresented scope, or inappropriate behavior.

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